| | Timeo Talent Spotlight - June 2025 Human sales conversation | | | | | |
Dear Guest,
Putting people skills, or humanity, back at the heart of sales is the increasingly vital differentiator for you and your sales team. Why?
In 20 years of Training and coaching Sales professionals and teams, we have experienced a huge amount of change in Sales practices, driven mainly by technology and global trends. The one constant that is often overlooked, is the humanity behind every sale, and this gap is increasing.
So how do you and your sales teams put the humanity back into your Sales processes and behaviours? - Well, firstly are you targeting and encouraging ‘human’ type of behaviour? Do you have KPI’s or metrics for how well-liked your sales people are? Or how much trust is felt towards them from your customers and clients?
- Secondly, the best practices of Sales are researchable, and the knowledge is abundant. Any AI could provide you with sales best-practices to the finest of detail, but how does that translate to the real world and what is at play when it comes to developing sales people to bring their humanity back into sales.
The first pillars of any human connection starts with trust
Trust in you as a person and that you understand them with empathy, you are honest and upfront and do what you say you will do, at least up to the expected standard, or in other words, your ‘competence’. It’s not enough for your sales team to do all these things to be trustworthy, your clients and customers must know it and feel it too.
A robust reputation, branding and a great product goes a long way to overcoming the shortfalls of sales people at the human side of their role. Hard work, dedication and resilience can take you a long way when products/services are outstanding and competition is fair. But with changing markets, new competitors and technological advancements, are the People Skills and the humanity of you sales people up to scratch? Sales people need more than just knowing what to do, how can they truly live and share their genuine humanity in their interactions with your customers & clients. All this brings us to Communication, or the Sales Conversation itself
You can take a look back at our January Edition of our Talent Spotlight Newsletter to learn more about our approach to training on Sales Conversations and techniques, where we describe our award-winning Sales Training Programme ‘Excellence in Client Care’, the clue to our approach is in the name! Everything about Sales is an act of care; or an ‘act of love’ if you will! Helping clients and customers to make the decisions that are right for them, is at the core of this approach. And when the conversations and interactions you have with your customers and clients goes well, success eventually comes down to their willingness, their confidence and their feelings of certainty to say yes to YOU as a person. Your ability to take your customers on a journey and nurture a trusting relationship towards feelings of confidence and certainty, all comes down to the nature of your Sales Conversations, the approach you take, and the person you are. Mastery of tried and trusted sales techniques is extremely important, but will only be of benefit if these techniques develop from being just a technique and become more of a way of thinking and behaving, or to put in another way… .a way of being.
So who do you want to BE as a sales person? Not just ‘what can you do’ but also ‘WHO can you be’. Being honest with yourself about WHO you are, and in turn, having trust in yourself, is vital for your sales conversations to generate these same reciprocal feelings back in return from your customers. This factor needs to be meticulously understood, as knowing deeply the answer to ‘who am I’ is the vital foundation to ensure the ‘what do I do’ is a success. How do you show who you are to your customers during sales conversations, and show them that you do you really and truly care about them and their situation. Well, truly deeply loving & caring for a stranger might be a challenge for most of us, so loving & caring for your clients and customers requires a deep understanding of their challenges, pain and character, inside and outside of the workplace, understanding and empathising with who they are at a deeper level. Behaving in the right way and truly having care for your customer as a person, like all things, requires the confidence to be able to test things out and practice. So Commercial Managers and Sales Leaders must create a safe environment where it is it ok for their sales people to try new things, make mistakes, fail, learn and grow into ‘being themselves’. The trick is in finding the right balance between creating this safe environment for people skills and humanity to flourish with the real practical needs to adhere to company guidelines, branding, processes, behavioural expectations or codes of professionalism. Only once sales people can ‘practice’ what it is like to be themselves and feel comfortable in their own skin, do best-practice sales skills and techniques such as Influence & Persuasion Neuroscience, Negotiating & SPIN Selling, have a solid footing to grow and crucially have room to imbed and sustain as a way of being. So combining this real-world practice with professional coaching to be in the optimum state of mind for sales, all accompanied by training by experts to master Sales Skills and Techniques will ultimately drive sales conversations towards something more meaningful, impactful, powerful and ultimately successful; with a human touch.
Do not hesitate to book a consultation session with me: https://calendly.com/isabellelarche_timeo-performance.
At Timeo-Performance, we’ve built successful Sales Stories since 2008. | | | | | |
Food for thoughts and actions Executive Coaching for Sales by Timeo | | Unlock Sales Success with Timeo Executive Coaching
Does your organization empower and develop Sales Managers and Sales Teams with Executive Coaching? | | | | At Timeo-Performance, we deliver transformative Executive Coaching programs tailored for sales professionals.
The human touch in sales is crucial for building trust, relationships and personal connection to drive sales deals forward, and our Executive Coaching develops & sharpens these skills. We match sales professionals to world-class Coaches to ignite and sustain personal growth that is personalised to enhance performance, build long-term success, and trigger self-awareness for change.
Sales professionals rarely consider Executive Coaching as a way to boost their sales performance, but our structured approach will deliver change, new thinking and new approaches that have measurable impact on Sales KPIs.
With a global pool of expert coaches, we ensure the perfect fit Expert Coaches for your team’s needs. Supercharge your sales strategy with better communication, strategic insights, and unshakeable confidence and resilience.
Are you ready to elevate sales performance? Reach out to us today and unlock the full potential of your Sales Team! | | | | | | Examples of Training Program for Sales Teams | | Maximize the Potential of your Sales Team |
Leading a top-notch sales team isn't something that comes about through luck. Good sales managers have a full arsenal of strategies at the ready for selecting, motivating, training and retaining a talented and productive team. They know how to celebrate and reward the big wins, as well as handle poor performance when it arises. | | | | What you will learn
• How to manage, recruit and motivate your sales force • How to help your team grow in the long term | | Training course overview
• What are the roles of a sales manager • How can we manage the team's pipeline • How do we set team goals and motivate wins? How should we run a sales meeting • How can we groom future sales managers? (optional) | | | | | | | | Master the Essentials of Selling |
How can you, as a salesperson, succeed consistently through constant change and transformation? The answer is simple: get regular training on effective sales techniques! This course presents proven techniques used by highly experienced salespeople. You'll see that by applying these methods out in the field, you'll make your sales figures soar. | | | | What you will learn
• Apply effective sales techniques • Develop your sales potential through proven tactics: asking the right questions, making your pitch, dealing with objections and closing the deal Avoid classic pitfalls when talking to a prospect | | Training course overview
• Preparing to talk to your prospect • Getting the first five minutes right • Identifying your prospect's needs and motivations and making a convincing pitch • Dealing with objections, sealing the deal and conclude | | | | | | | |
Build the team you need Timeo Featured candidates of the Month | | Ref #1 People Operations Manager, Human Resources | | Country Base
& Nationality | SINGAPORE
Singaporean | | Industries | Construction, Engineering, and Manufacturing
| Candidate highlights
| - Over 14 years of HR experience managing the full HR spectrum including talent acquisition, staff engagement, training, compensation & benefits, and compliance
- Led successful implementation of employee performance review systems and transitioned appraisal processes to a global HR platform
- Designed and executed company-wide training plans; trained over 70% of staff annually and launched e-Training modules Managed compensation and benefits schemes, including regional payroll support (Philippines and Saudi Arabia) and group insurance plans Initiated onboarding platforms and corporate culture programs (e.g., Workelo, Experience Your Values)
- Supported regional initiatives in Myanmar and Malaysia, including recruitment, training center operations, and compliance
| | Specific skills | Performance Management, Compensation & Benefits, Training & Development, Employee Engagement, HR Operations | | Education | Bachelor of Business, Specialization in Human Resource Consulting, Minor in Psychology Nanyang Technological University (Second Upper Honors) | | Languages | English and Mandarin
| | Availability | 1 month |
| | | | | | Ref #2 Senior Project Manager (Engineering & Operations) | | Country Base
& Nationality | SINGAPORE
Malaysian PR | | Industries | Renewable Energy, Oil & Gas, Engineering, and Offshore Marine | Candidate highlights
| - Over 20 years of experience delivering complex engineering and infrastructure projects across Asia-Pacific
- Proven track record in leading project execution from planning to completion—managing timelines, budgets, cross-functional teams, and vendor coordination
- Extensive offshore and energy sector background with key achievements in solar cell production expansion, FPSO compression modules, and well access systems
- Recognized by senior leadership and clients for successful cost reductions, on-time delivery, and exceeding expectations Experienced in proposal engineering, marketing strategy, stakeholder engagement, and new business development
| | Specific skills | Project Management, Client Engagement, Mechanical Engineering, Risk Management, Offshore Systems
| | Education | Bachelor of Engineering (Mechanical), 2nd Class Honors National University of Singapore
| | Languages | English, Chinese, Bahasa Melayu (spoken & written), Cantonese, Hokkien | | Availability | 2 months |
| | | | | | Ref #3 Commercial Supply Chain Service Manager | | Country Base
& Nationality | MALAYSIA
Malaysian | | Industries | IT Services and IT Consulting, Construction, Appliances, Electrical, and Electronics Manufacturing | Candidate highlights
| - Leads the strategic planning and execution of global supply chain operations, with a strong emphasis on optimizing end-to-end processes to enhance efficiency, shorten lead times, and improve customer satisfaction.
- Manages a global network of freight forwarders to ensure timely and compliant deliveries from manufacturers to end-users, while overseeing import/export operations to streamline regional distribution.
- Proactively collaborates with third-party logistics providers to ensure seamless warehouse operations, prompt container arrivals, and minimal customs delays, particularly across high-volume regions such as Malaysia.
- In addition to operational excellence, she is skilled in building high-performing teams, setting key performance benchmarks, and driving cost efficiency,
| | Specific skills | Logistics Management, Vendor Engagement, Distribution Management, 3PL and 4PL Management, and Supply Chain Management
| | Education | Universiti Putra Malaysia - Master of Business Administration (MBA), International Business | | Languages | English, Malay, Cantonese, and Mandarin | | Availability | 1 month |
| | | | | | Ref #4 Senior Marketing & Communications Manager | | Country Base
& Nationality | SINGAPORE
Singaporean | | Industries | Energy, Tourism & Hospitality, Healthcare, Marketing Agencies | Candidate highlights | - 12+ years of experience in integrated marketing, customer experience, and communications strategy across global and regional roles
- Currently manages customer relationship strategy for 11 countries in Asia-Pacific and Middle East, representing the region to global HQ Strong track record in launching large-scale marketing campaigns, digital platforms, and internal training programs to align local teams with brand strategy
- Expertise in driving audience engagement, analyzing customer experience data, and converting insights into actionable communication plans
- Experienced in both agency and in-house environments; awarded for marketing and PR excellence
| | Specific skills | Integrated Marketing Campaigns, Regional Stakeholder Engagement, Customer Experience Strategy, Digital & Social Media, Internal Communications, Event Management | | Education | Bachelor’s Degree in Business Management – SIM RMIT University
| | Languages | English, Mandarin | | Availability | Immediately |
| | | | | | Ref #5 Head of Operations / Energy & Sustainability | | Country Base
& Nationality | SINGAPORE
Singaporean PR | | Industries | Energy, Electric Mobility (EV), Utilities, Sustainability | Candidate highlights | - Currently Head of Operations for a very large MNC overseeing a team of 12 and managing over 1,600 EV charging points with >99% uptime
- Strong track record in P&L management, regulatory compliance, operational excellence, and team leadership
- Successfully implemented PowerBI dashboards to improve productivity and visibility across operations
- Spearheaded sustainability innovation at SP Group, leading the development of renewable energy certificate (REC) platforms including blockchain-based applications
- Participated in public-sector decarbonization strategy with LTA and EMA under the SG Green Plan 2030
- M&S Ideation Challenge for a solution addressing EV parking issues
| | Specific skills | Operations Management, Sustainability Strategy, P&L and Budget Oversight, Project & Safety Management, Data Visualization (PowerBI), Business Development
| | Education | Master’s Degree in Engineering for Sustainable Development – University of Cambridge
Bachelor’s Degree in Electrical & Electronics Engineering – Nanyang Technological University
| | Languages | English, Chinese (Native) | | Availability | Immediate or Short notice |
| | | | | | Ref #6 Business Development Director | | Country Base
& Nationality | CHINA
Chinese | | Industries | Pharmaceutical, Biotechnology
| Candidate highlights
| - Strong Business Development experience from 0 to 1 in both MNC and in New Business start up with solid sales growth
- 14 years experience in an international with the ability to establish deep links betwen the local and global headquarters
- 10 years + experience in Distribution Channel Management managing and developping business for DX/Research/Pharma CGT
| | Specific skills | Product development, Market Intelligence, Channel Management
| | Education | Master, Bio-chemistry & Molecular Biology | | Languages | English and Mandarin | | Availability | 2 months |
| | | | | | Ref #7 Regional Sales & Account Director | | Country Base
& Nationality | SINGAPOREAN
Singapore PR | | Industries | Technology (AI, Cloud, Digital Transformation), Financial Services, Telecom, Gaming, Industrial Solutions | Candidate highlights
| - Over 20 years of B2B sales and leadership experience in Singapore and the broader Asia-Pacific region
- Proven track record in securing multimillion-dollar contracts with Tier 1 clients in insurance, banking, and gaming sectors
- Led cloud transformation and AI/DevOps initiatives for top financial institutions, including a $3M MSA and multiple $2M–$4M projects
- Specialized in go-to-market strategies for emerging technologies such as GenAI, Digital Twin, and predictive maintenance
- Held leadership roles in global and regional sales, account management, and solution consulting, including managing and mentoring high-performing sales teams
| | Specific skills | Enterprise Sales Strategy, Cloud & AI Transformation, Account Management, Go-to-Market Planning, Consultative Selling, Team Leadership
| | Education | Management Acceleration Programme – INSEAD (2011) DESS, I.A.E. Nantes (1995–1996) Master’s Degree in Economics – Paris Assas University (1989–1994) | | Languages | English and French | | Availability | Immediate |
| | | | | | Ref #8 Supply Chain Manager – Market Lead, Malaysia | | Country Base
& Nationality | MALAYSIA
Malaysian | | Industries | Pharmaceutical, Oil and Gas, Manufacturing
| | Candidate highlights | - Experienced in optimizing supply chain operations to maximize profit.
- Proven successful track record as a Supply Chain professional in logistics, transportation, and distribution
- Additional strong expertise in inventory management and strategic sourcing
- Managed 3rd-party logistics partnerships, overseeing brokerage, customs clearance, and distribution to ensure adherence to international trade standards and company protocols
| | Specific skills | Supply Inventory Management, Data Analysis & Reporting, SAP Experience
| | Education | Bachelor's Degree in International Business | | Languages | English and Bahasa | | Availability | 2 months
|
| | | | | | Ref #9 Chief Operating Officer (APAC) | | Country Base
& Nationality | HONG KONG
Hong Kong resident (French national) | | Industries | Digital, Marketing Services, E-commerce, Healthcare | Candidate highlights
| - Positive and dynamic professional with all-rounded digital experience.
- 10 years’ experience in operations management, client servicing and pre-sales, business and financial planning.
- Transversal vision of business from sales to delivery. Strong analytical and interpersonal skills leveraged to drive results.
- Capable to navigate in very different environments from MNCs to small structures and extensive experience of cross-cultural management.
| | Specific skills | Strategic & Analytical thinking, Ecommerce & Digital Marketing, Operations management & optimization, Change management, Relationship building, Multicultural management
| | Education | Master of Science, Ecole Centrale Paris – Master of Science, Universidade Federal do Rio de Janeiro (Tier-1 public university in Brazil) | | Languages | English, French, Portugese | | Availability | 1 month |
| | | | | | Ref #10 Regional Innovation & Business Partnership Manager | | Country Base
& Nationality | SINGAPORE
Singaporean | | Industries | Energy (Oil & Gas, Sustainability), Higher Education, Design & Innovation, FMCG, Tech/UX, Government, Consumer Products | | Candidate highlights | - Over 13 years of experience in business partnerships, digital transformation, and innovation management across APAC and Europe
- Currently leading regional innovation and partnerships across Asia and the Middle East for a global energy company, driving sustainability projects, strategic roadmaps, and business development across 20+ markets
- Recognised with 34 global innovation awards and named a Top 3 Outstanding Achiever in Sustainable Energy for championing eco-innovations
- Spearheaded industry-wide innovation challenges and partnered with a major regional bank to accelerate electric mobility initiatives by 20%
- Senior adjunct lecturer at a leading Singapore university, teaching postgraduate courses in design thinking and product development
- Proven ability to lead cross-sector collaborations, blending creativity with strong business outcomes in both corporate and academic environments
| | Specific skills | Innovation Strategy, Business Partnerships, Sustainability & ESG, Design Thinking, Product Development, Stakeholder Engagement, Digital Transformation, UX Research, Public Speaking | | Education | MSc Strategic Product Design - TU Delft (The Netherlands) BA Industrial Design – NUS (Singapore) - Dean’s List, 2005
| | Languages | English (Fluent), Chinese (Fluent), French & Dutch (Conversational), Mandarin | | Availability | 1 month |
| | | | | | Save the Date! Timeo ‘How to’ Quarterly Series of Free Webinars | | 'How To' get a competitive edge:
Succeed in a Multi-Cultural Business Environment | | | | | | | | | | | | | | | | | | Isabelle Larché Managing Director, Timeo-Performance M: +65 9028 5920 w: timeo-performance.com Registration: 200811838D | EA license: 21C0685 | EA Reg: R1103259 | | | | | | | | | | | | | | | |
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